Frequently Asked Questions (FAQ)
General Questions
Q: What is Sovza?
A: Sovza is an online retail store dedicated to delivering high-quality products with fast shipping and dependable customer service across the United States.
Q: How can I contact customer support?
A: You can reach us via email at support@sovza.store or call us at (216) 279-5793. Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST), and we usually respond within 24 business hours.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.
Q: How much does shipping cost?
A: Standard shipping is 100% FREE on all U.S. orders, with no minimum purchase requirement.
Q: How long will it take to receive my order?
A: Orders are processed within 1 business day. Standard transit time takes 2 to 4 business days. In total, you can expect your package to arrive within 3 to 5 business days.
Q: How do I track my order?
A: As soon as your order ships, we will send you a confirmation email containing a tracking number so you can follow your package online.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: What currency are prices shown in?
A: All prices listed on our store are in U.S. Dollars (USD).
Q: Is my payment information secure?
A: Yes. All transactions are processed through encrypted, PCI-DSS compliant payment gateways. We do not store your full payment card details on our servers.
Q: Can I change or cancel my order after placing it?
A: Because we process orders quickly (within 1 business day), please email us at support@sovza.store as soon as possible if you need to modify or cancel your order. Once an order has shipped, it cannot be canceled.
Returns & Issues
Q: What should I do if my package arrives damaged or incomplete?
A: Please contact us at support@sovza.store within 7 days of delivery with your order number and photos of the damaged item. We will work quickly to resolve the issue.
Q: What if tracking shows my package was delivered, but I haven't received it?
A: First, check around your delivery area and with household members or neighbors. If you still cannot locate your package, contact us within 7 days of the marked delivery date so we can initiate an investigation with the carrier.